08/25/2008-Present OTR Van
Driver, Roehl Transport, Inc. Marshfield, WI
As an OTR driver for Roehl Transport I am
responsible for driving a 2007 International 10 speed diesel tractor,
maintaining company equipment and delivering customer loads on time and within
company guidelines. I am also responsible for routing and fuel mileage goals.
I am currently on an 11 days out, 3 days off schedule. I have a tanker
endorsement, have driven both van and reefer and will be getting my hazmat.
03/28/2008-08/25/2008
Unemployed, Lake Mills, WI
I was looking for full time employment and
attended Diesel Driving School 120 hour complete tractor-trailer course.
12/20/2007-3/28/2008 Infrastructure Support Specialist,
TEKsystems, Inc.,
Brookfield,
WI c/o
Broan-Nutone,
Hartford,
WI
I
was responsible for maintaining the infrastructure and network for a large
manufacturing plant in
Hartford,
WI, and for the administration of the systems on which
they run. As an Infrastructure Support Specialist I was responsible for taking
Help Desk calls, creating cases from those calls and finding a resolution for
any and all issues. I also routed cases for application programming support to
the proper persons for resolution. I worked in both the plant and business
offices. I was also responsible for the installation of
both client and server software and for
hardware and network maintenance. I was supporting Citrix, MS Office 2003,
XP/2003 O/S, Active Directory and Exchange.
07/16/2005 – 12/31/2007 I/S BT EUC Comm. Time Management, Sys.
Sr. Tech. American Family Ins. Madison, WI
08/07/2004 – 07/16/2005 I/S BT Security & Directory
Technologies Unit, Systems Software Senior Engineer
I was responsible for
maintaining the media area of our domain which consisted of web casts on
Sonic Foundry Software, Windows Media player infrastructure, and PowerDVD. I was
responsible for the 24/7 support of software and infrastructure systems,
which included, installation, performance, troubleshooting and maintenance of
application software, and the hardware on which the software resides. I also
performed these duties on the subsystems that the software and hardware
resided on while monitoring a 27,000+ node system. I provided expertise in specific
software which included Microsoft Exchange, BlackBerry, Research In Motion, and
Windows products. I have supported McAfee Antivirus products, Symantec
PCAnywhere, McAfee E-Business Server (ENT PGP), FTP for the PGP system, and
Netegrity Suite Products which include SiteMinder, IdentityMinder, and
SecureProxyServer in the past. I also continued project work (see previous
paragraph for details of duties). PMI courses completed for project
management include, RUP, “Intro to Project Management”, “Executing,
Monitoring & Controlling, and Closing a Project”, “Intro to Project
Process Groups and Initiating a Project”, “Project Planning”.
07/28/2001 – 08/07/2004 I/S BT Multi-Platform Sys Mngt, Sys
Software Sr. Engineer, American Family Ins.,
Madison,
WI
While I worked under the
Multi-Platforms Systems Management Domain, I did project work from the concept
phase to deployment which included coordinating meetings, Solution Proposals,
Systems Design, Proof of Concept, Testing, Contracts, Sub Contracts, Project
Plans, Stoplight Reports, and Post Mortem all while coordinating with as many
as 15 different Domains. I had worked on projects of all sizes from personal,
“Antivirussupport” Web Site, to enterprise wide deployments, Agency Server
Upgrade of AV software, to World Wide Web deployment of Customer Self Service
Secure Web Site. I developed customer job aides as well as technical
documentation for projects including GANTS, Visio Diagrams, MyProject Plans,
MS Project forms and timelines, with coordinated deliverables and timeframes
with deadlines, and environmental, configuration, network and hardware
documentation. I had worked closely with the Exchange and Network teams to
coordinate antivirus upgrades, patches and system support. I was also working
in my off hours to further my computer related knowledge by taking
certification courses and I was working to become certified in several areas
included Certified Information Systems Security Professional.
03/20/2000 – 07/28/2001 I/S CS, Senior Help Desk Analyst, American
Family Ins.,
Madison,
WI
I identified, tracked,
escalated, resolved and reported customer problems, of medium to advanced
complexity, in the following areas: network O/S, desktop O/S, application
software (retail and I/S developed), end-user computing tools, development
tools, configuration support, network and mainframe comm., etc. My primary
focus was to serve as first point of contact for user problems and inquiries.
My secondary focus was to resolve queued problem tickets. I diagnosed
problems through conversations with the user community and resolved problems
which fall within Client Services guidelines. I escalated more complex problems
to the appropriate level and provided independent, capable, professional
performance of assigned tasks, under general supervision.
I served as Help Desk Project
Lead for company wide McAfee Virus Scan upgrades and maintenance, as well as
on project teams for Outlook Install, Helpdesk Status Line Schedule. I also
developed job aides for the helpdesk to streamline processes for these and
other projects. I served on other committees to provide input on current
projects to assist in preparation of Help Desk infrastructure for
implementation of IS Solutions. Provided assistance to other staff including
higher-level problem solving assistance, knowledge transfer, mentoring, and
identification of opportunities to improve departmental knowledge.
03/1999 – 03/20/2000 I/S PSB, Help Desk Level 1 TEKsystems, Inc., Madison, WI c/o American
Family Ins., Madison, WI
I worked as a contactor on the Agency
Data System team, installing proprietary software for American Family
Insurance. Upon completion of the project I was moved to the Help Desk and
performed similar tasks as above at a developmental level until I was hired
one year after my start date as a contractor.
09/1998 – 03/1999 Bookkeeper/Office Manager, CDC Development
Corp.,
Madison,
WI
I was a bookkeeper in charge of
maintaining and tracking all account information on up to 200 clients and
vendors using QuickBooks Pro 6.0. I maintained 20 cell phone accounts and billing,
as well as office phones. I processed government and bank forms for draws and
billing. I assembled and maintained office PCs consisting of Win95/98 O/S
running TCP/IP.
05/1998 – 09/1998 Associate Software Support Engineer, Sitel
Technologies, Inc.,
Madison,
WI
I supported (Confidential) On-line
investment traders with installation, troubleshooting, debugging on Win
95/98, TCP/IP, and LAN, using a knowledge base, PowerPoint and reference
guides. I supported installation and troubleshooting of new OS for DOS users
upgrading while providing top level customer service for day trader
clientele. Used LAN knowledge base for best effort support on NT and Mac.
02/1997 – 05/1998 Assistant General Manager, Residence Inn
East by Marriot,
Madison,
WI
I was in charge of sales
goals, reporting, reservations and front desk operations. We served
complimentary breakfast and dinner for which I was in charge of ordering,
quality control, menus and food prep. I was also in charge of human resources
for the hotel and did hiring, firing, and performance reviews. I managed
maintenance and housekeeping and was responsible for supplies procurement and
room inspections. I managed a total staff of 28. I reported to the General
Manager when one was present but most times I was in charge of all hotel
operations on my own and reported to the regional manager.
